Terms of service
Last updated: March 3, 2026
Welcome to Rasroots. By accessing our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service.
Please read these Terms carefully before using our website.
1. Eligibility
By using this website, you confirm that:
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You are at least 18 years of age.
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The information provided by you is accurate and complete.
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You will not use our products for any unlawful purpose.
2. Products & Natural Variations
Rasroots products are handmade using traditional methods and natural ingredients.
Therefore:
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Color, texture, oil content, and spice levels may vary slightly.
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Packaging design may change due to updates or batch variations.
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Product images are for representation purposes only.
Such variations do not affect the quality or safety of the product.
3. Pricing & Payments
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All prices are listed in INR (₹).
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Prices are subject to change without prior notice.
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Payment must be made through approved payment methods available on the website.
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We are not responsible for payment gateway or bank-related transaction failures.
4. Order Acceptance & Cancellation
We reserve the right to:
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Refuse or cancel any order at our discretion.
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Cancel orders suspected of fraud or misuse.
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Limit quantities per customer.
Orders may be cancelled only before dispatch.
Once shipped, cancellation is not permitted.
5. Shipping & Delivery
Delivery timelines are estimates and may vary based on location and courier partner.
Rasroots is not responsible for:
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Courier delays
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Incorrect shipping details provided by the customer
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Failed delivery attempts
Detailed terms are available in our Shipping Policy.
6. Returns & Refunds
Due to the perishable and consumable nature of our products:
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Returns are not accepted once delivered.
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Refunds or replacements are provided only for damaged or incorrect items reported within 24 hours of delivery with proof.
Please refer to our Return & Refund Policy for full details.
7. Allergen & Consumption Responsibility
Our products may contain:
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Mustard oil
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Mustard seeds
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Spices
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Asafoetida (hing)
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Salt
Customers with allergies or medical conditions must review ingredient details before consumption.
Rasroots is not responsible for allergic reactions, health conditions, or improper storage after delivery.
8. Storage Responsibility
Customers must:
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Store products in a cool, dry place.
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Use a clean, dry spoon.
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Keep jars tightly sealed.
Improper storage may affect quality and shelf life.
9. FSSAI Compliance
Rasroots operates in compliance with the Food Safety and Standards Authority of India (FSSAI).
FSSAI License Number: 23325004000727
All products are manufactured and packed following applicable food safety regulations under Indian law.
10. Intellectual Property
All content on this website, including:
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Brand name
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Logo
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Product images
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Text
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Graphics
is the property of Rasroots and may not be reproduced or used without written permission.
11. Limitation of Liability
Rasroots shall not be liable for:
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Indirect or incidental damages
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Allergic reactions to ingredients
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Delays caused by courier partners
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Improper storage or misuse of products
Our total liability shall not exceed the amount paid for the product purchased.
12. Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in New Delhi, India.
13. Changes to Terms
We reserve the right to update these Terms at any time. Updates will be posted on this page with the revised date.
14. Contact Information
For questions regarding these Terms:
📧 customercare@rasroots.in
📍 F-104,
Dilshad Colony
New Delhi – 110095
India