Privacy policy

Last updated: March 3, 2026

Rasroots (“we,” “our,” “us”) operates this website and online store to provide customers with authentic, handcrafted Indian pickles and condiments.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or communicate with us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

a) Contact Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

b) Order & Payment Information

  • Products purchased

  • Transaction details

  • Payment confirmation

⚠️ We do not store your debit/credit card details. All payments are securely processed through trusted third-party payment gateways.

c) Account Information

  • Login details (if you create an account)

  • Preferences and saved information

d) Device & Usage Information

  • IP address

  • Browser type

  • Pages visited

  • Time spent on the website

This information helps us improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Prevent fraud and ensure secure transactions

  • Send promotional emails (only if you opt in)

You may unsubscribe from marketing emails at any time.

3. Sharing of Information

We may share your information only with:

  • Shopify (our website hosting platform)

  • Payment gateway providers

  • Shipping and logistics partners

  • Legal authorities if required by law

We do not sell or rent your personal information to third parties.

4. Cookies

We use cookies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze traffic and performance

You can disable cookies in your browser settings if you prefer.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You may:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal obligations)

To exercise these rights, contact us at the details below.

7. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

📧 Email: customercare@rasroots.in
📍 Address:
F-104,
Dilshad Colony
New Delhi – 110095
India